Privacy and Security


Waratah Sports understands and shares our customers concerns about how personal information is collected, used and shared. We realise our success depends on you our customers and we want to assure you that we will always handle your personal information securely and carefully. This privacy policy is provided to make you generally aware of how Waratah Sports collects, uses and manages personal information that it receives from its customers.

Waratah Sports is committed to safeguarding your information. This means that, among other things, we will comply with all applicable Australian privacy laws (Privacy Amendment (Private Sector) Act 2001 and make our staff aware of their obligations.

Why we collect information.

Waratah Sports mainly collects personal information to enable us to provide services or deliver products to you, to complete transactions with you or on your behalf and/or to better understand your requirements and preferences.

How do we collect this information?

We collect information at various times during a relationship with you our customers and clients. The personal information we collect is in most cases supplied by you when you register your details, place an order to Waratah Sports. For the direct marketing services, personal information is collected directly from individuals on order forms, through telephone orders, by e-mail orders and online shopping on our website.

We make every effort to ensure that personal information we collect, use or disclose is accurate.

Who do we share your information with?

We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post, mail houses and third party fulfillment contractors. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

Security

We use 128 Bit SSL encryption for all data transfers. We do not store any credit card information on our website or database. We take all reasonable steps to ensure the security and privacy of your information. We take reasonable measures so that your personal information is protected from unauthorised access and misuse.

Only specific employees in our customer service, marketing and IT areas have access to our customers personal information, and this access is subject to strict controls and procedures.

Delivery

Your order will be despatched as quickly as possible by our freight carrier and you can expect delivery in 3-10 days after placing the order depending on your destination. Your parcel will transfer to your postal address. To enable us to provide a fast reliable delivery please include daytime contact phone/fax number and email address when ordering. We will email you when your order has been despatched with approx. delivery time.

Refund Policy

If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items.

Defective Items

Defective items must be returned to Waratah Sports within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

How to return your item

Contact us at Waratah Sports and one of our staff will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN). We will also provide you with address details of where to send your return. You must obtain an RAN number immediately so as to ensure that you are eligible for a replacement or refund.

Send your item to the return address provided. Please ensure that your (RAN) number is clearly displayed on the return packaging. As soon as the return has been received, a replacement product will be shipped.

Refund Conditions

The return must be received by Waratah Sports within (14) fourteen days of the RAN number being issued.
Replacement product will only be shipped after the faulty item has been received by Waratah Sports .
All returns must have an RAN number.
Waratah Sports will not accept returns without an RAN number. Item will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to contact Waratah Sports
Waratah Sports
Phone: +61 2 4323 9733
Fax: +61 2 4323 9733

Waratah Sports Supplies
Shop 13/482 Pacific Highway
Wyoming, NSW Australia 2250
email: sales@waratahsports.com.au
website: http://www.waratahsports.com.au/

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Cricket Bat Warranty

All bats repairs or faults are at the discretion of the supplier to Waratah Sports. Bats returned will need to be accompanied by proof of purchase (receipt) .

There can be no definitive length of time that a cricket bat will last. The condition of a bat deteriorates with use. The length of time before the player needs to replace their bat will depend upon many things like usage, weight, maintenance and general care of your bat.

If you see damage on your cricket bat action should be taken straight away to prevent further damage.This means you must stop usage until repairs have been carried out.

Repairs should always be carried out by bat-makers. The manufacturers are unable to guarantee repair work carried out by non-approved repairers.

How do I knock my bat in?

All bats are pressed by the manufacturer, however "Knocking in" is REQUIRED for the survival of your bat. This is the process by which the fibres of the willow in the face and edges are compressed together to form a barrier, which protects the bat against the impact of the ball. Effective "Knocking in" will significantly improve the performance and increase the lifespan of the bat.

The "knocking in" process should be undertaken carefully, using a special bat/ball mallet or an old, quality cricket ball (PLEASE DON'T USE CHEAP BALLS AS THEY WILL DO MORE HARM THAN GOOD). The bat should be repeatedly hit up and down the front of the blade gradually increasing force over a period of time.Special attention should be given to the edge and toe to minimize the damage from a miss hit shot. We recommend a minimum of six hours for knocking in periods.

After the initial knocking in process has been done you may now move into the nets and hit OLD cricket balls. Keep on checking your blade for seam marks and excessive dents. If there are you may need to be a bit more heavy handed with your bat mallet.

If all is well continue using your bat in nets for about 2hrs of solid use.