Frequently Asked Questions

Waratah Sports understands and shares our customers concerns about how personal information is collected, used and shared. We realise our success depends on you our customers and we want to assure you that we will always handle your personal information securely and carefully. This privacy policy is provided to make you generally aware of how Waratah Sports collects, uses and manages personal information that it receives from its customers.

Waratah Sports is committed to safeguarding your information. This means that, among other things, we will comply with all applicable Australian privacy laws (Privacy Amendment (Private Sector) Act 2001 and make our staff aware of their obligations.

Waratah Sports mainly collects personal information to enable us to provide services or deliver products to you, to complete transactions with you or on your behalf and/or to better understand your requirements and preferences.

We collect information at various times during a relationship with you our customers and clients. The personal information we collect is in most cases supplied by you when you register your details, place an order to Waratah Sports. For the direct marketing services, personal information is collected directly from individuals on order forms, through telephone orders, by e-mail orders and online shopping on our website.

We make every effort to ensure that personal information we collect, use or disclose is accurate.

We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post, mail houses and third party fulfillment contractors. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

We use 128 Bit SSL encryption for all data transfers. We take all reasonable steps to ensure the security and privacy of your information. We take reasonable measures so that your personal information is protected from unauthorised access and misuse.

Only specific employees in our customer service, marketing and IT areas have access to our customers personal information, and this access is subject to strict controls and procedures.